FAQ

1. Where does Nexus ship from?

All Nexus orders are processed and shipped from our main warehouse in New Zealand.

2. Do you ship internationally?

Yes, we ship worldwide. We currently deliver to more than 30 countries, including Australia, the United States, Canada, the United Kingdom, and across Europe and Asia.

3. How much does shipping cost?

  • Domestic (New Zealand): Free standard shipping on all orders.

  • International:

    • Standard Shipping: $9.99 NZD

    • Express Shipping: $14.99 NZD

Shipping rates are displayed at checkout based on your selected location.

4. How long does delivery take?

We typically deliver within 5 to 12 business days, depending on your location and the shipping method selected.

  • Domestic (New Zealand): Usually 3–7 business days.

  • International: Usually 7–12 business days.

Please note that customs clearance or local courier delays may affect delivery times.

5. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with your tracking number and a direct link to track your shipment online.

6. Can I change or cancel my order after purchase?

If you need to make changes or cancel your order, please contact us as soon as possible. We can only make adjustments before your order has been shipped.

7. What should I do if my package arrives damaged or missing items?

Please contact our support team immediately with your order number and photos of the damaged or missing items. We will assist you with a replacement or refund.

8. Do you offer returns or exchanges?

Yes. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for an exchange or refund.
Items must be in their original condition and packaging.

9. How can I contact Nexus support?

You can reach our customer service team by Contact Us.

We aim to respond to all enquiries within 24 hours on business days.